Passport 4000 is the most powerful, flexible and cost-effective messaging system on the market today. Its modular architecture enables it to be configured to meet the production and desktop messaging needs of any organisation, from the largest enterprise to smaller businesses in markets ranging from banking to healthcare in both the private and public sectors.

Follow the links below to find out more about Passport 4000 System Components:

Architecture +/-

Passport 4000 is an extensible, modular system which uses distributed processes and industry-standard components, enabling developers to expand or add to its capabilities:

  • The Passport 4000 core layer handles all message processing and queuing. All message details are held in SQL databases, providing a solid foundation and flexible reporting. Full message content, including archived messages, are stored in files on the company LAN, SAN or WAN.
  • The Passport 4000 communication layer handles all communications. It can be remote, extending over different geographical areas, and contains only the modules configured for your system.
  • A range of distributed services for additional message processing features are available. Communicating via COM+, these can be installed on one or more platforms or virtual machines for load balancing and increasing performance.
  • User applications for message handling and system management can communicate with Passport 4000 via MMC, COM+ or the Passport PCC module.

Compliance +/-

The regulatory environment in which you operate has become far more stringent over recent years. And it’s not just public companies which are subject to compliance requirements. Legal requirements under codes such as Sarbanes-Oxley, HIPAA, ITK and the Data Protection Act compel most companies to follow a complex set of procedures for monitoring, logging and tracing transmitted documents.

As a result, organisations must ensure that all communications, including those through fax machines and multi-function peripherals, are monitored, and that the information transmitted is documented and archived. To do this, you need to identify which specific employee has transmitted each document, which is not possible with standard fax machines. Added to this, all critical incoming documents have to be traceable: if they arrive as hard copy, their subsequent movements are not easily verified.

Passport 4000 enables you to meet all current compliance requirements through seamlessly integrating fax and messaging into your broader communications environment. By enabling incoming and outgoing documents to be monitored and logged, it enables you to fulfil all compliance obligations, and in particular;

  • Users can be automatically authenticated by the system and their access permissions controlled.
  • Originating applications can be validated.
  • Restrictions can be placed on the destination and types of files included in outgoing messages.
  • Document records are securely retained and readily available in a central archive for a legally-required period.

Dialogic® Brooktrout® SR140 +/-

The Dialogic® Brooktrout® SR140 Fax Software provides Fax over IP (FoIP) capabilities for integrating fax servers and fax document management solutions with VoIP networks. Brooktrout SR140 can achieve the same high level of performance, reliability, and scalability as Dialogic® Brooktrout® Fax Boards.

The Brooktrout SR140 can be deployed in SIP, H.323, and MGCP environments and provides native SIP and H.323 support. It has been successfully tested for interoperability with IP-PBX and VoIP gateways from leading vendors, is suitable for a variety of network-based fax applications, and can be integrated with document management and business process automation systems to support compliance with regulations such as Sarbanes-Oxley, HIPAA, and Basel II.

The Brooktrout SR140 is available in densities ranging from 2 to 60 channels and can support up to 120 ports in a single server. Additional channels can be installed with new software license keys.

Features   Benefits
No boards to install or maintain   Processing fax without boards reduces complexity and simplifies deployment, logistics, and upgrades, which are accomplished with software downloads; need to stock spare boards is eliminated
Uses same field-proven T.30 protocol stack as the Dialogic® Brooktrout® TR1034 Fax Board   Basing FoIP on the field-proven T.30 protocol ensures a high level of reliability and enables new T.38-based fax devices to communicate with legacy T.30-based fax devices
Based on a lightweight, high-performance fax engine supporting up to 120 channels per server   Allows easy scalability for FoIP with exceptionally low CPU utilization that saves resources
Includes Dialogic's DID inbound fax routing   Enables the Brooktrout SR140 to route faxes directly to specific users for fax-to-email, unified messaging, fax document management, workflow and document delivery, and compliance systems
Uses the same API (Dialogic® Bfv API) as Dialogic Brooktrout Fax Boards   An application written to the Dialogic® Bfv API can be used with Dialogic® Brooktrout® fax hardware and software on both TDM and VoIP networks
Integrates with VoIP Networks   Enabling FoIP on a VoIP network can reduce toll charges and administrative and maintenance costs

Dialogic® Brooktrout® TR1034 +/-

The Dialogic® Brooktrout® TR1034 Fax Board is a high-performance, intelligent board that offers both TDM- and IP-based fax capabilities. The Brooktrout TR1034 is suitable for a variety of network- based fax applications and can be integrated with document management and business process automation systems to support compliance with regulations such as Sarbanes-Oxley, HIPAA, and Basel II.

As companies move to VoIP networks, the versatile Brooktrout TR1034 can provide an easy migration path from traditional TDM-based fax systems to hybrid and all-IP fax systems. In addition, Dialogic works with leading IP-PBX and gateway vendors to ensure fax interoperability.

Available in both PCI and PCI Express (PCIe) formats, the Brooktrout TR1034 delivers call completion at fast connection rates with field-proven reliability across a wide variety of fax machines and line conditions.

Features   Benefits
Sends and receives faxes up to 33.6 kbps based on the V.34 fax standard   Can process fax at more than twice the speed of 14.4 kbps fax boards, which can translate into significant savings on long distance toll charges
Supports V.8 fast handshaking and advanced compression   Can cut call setup and session-management time by one-third
Offers a wide range of configurations, including 2, 4, and 8 analog channels; 2 and 4 DID/Combo channels; 2 and 4 BRI channels 4, 8, 16, and 24 T1/PRI; 8, 10, 16, 20, and 30 E1/PRI channels   Allows for easy scalability as a company grows
Includes Dialogic's DID inbound fax routing   Enables the routing of faxes directly to specific users for fax-to-email, unified messaging, fax document management, workflow and document delivery, and compliance systems
Supports both PSTN and VoIP networks   Can provide an easy transition to VoIP from legacy systems
Supports T.30 and T.38 fax protocols   Eliminates the security vulnerability posed by Class 1, Class 2, and other fax devices that use V.90
Includes Dialogic® Technology Expansion Capability (TEC)   Enables customers to increase board features and functionality simply by downloading and installing a new license

Dialogic® Brooktrout® TruFax® +/-

The Dialogic® Brooktrout® TruFax® Fax Boards offer small businesses and departmental workgroups dependable network fax capabilities. These intelligent fax boards support a variety of applications, such as fax server and workflow fax, and offer enterprise-level quality and performance to small businesses.

Available in several configurations, Brooktrout TruFax Fax Boards provide up to four channels per board for dedicated send-and-receive-channel configurations. One-channel analog and two-channel BRI configurations are suitable for customers who have occasional faxing needs, but still require a very reliable fax solution. The two-channel analog and four-channel BRI configurations are generally used in network fax solutions. If Brooktrout TruFax Fax Boards are configured to send and receive faxes through separate channels, the fax solution can receive faxes in one channel and send faxes from the outbound job queue in another channel.

Features   Benefits
Dialogic® Brooktrout® Adaptive Call Progress provides a built-in library of communications algorithms for the identification of and adaptation to various fax machines and line conditions   Provides compatibility, high rates of connectivity, and high transmission speeds across a wide range of fax machines and telephone line conditions
Purpose-built   Leverages advanced fax algorithms and dedicated fax-processing power, offering performance and reliability benefits in comparison to Class 1 and Class 2 fax modems and multipurpose telephony adapters
Fax-only modulation   Drops all non-T.30 packets, eliminating possible security issues related to non-T.30 packets
Error Correction Mode (ECM) - TruFax 250 and TruFax 450 models only   Allows high first-attempt transmission rates
Modified Modified Read (MMR) compression algorithm -- TruFax 250 and TruFax 450 models only   Can reduce transmission time from 200% to 300%
Onboard fax protocol processing   Can lower a fax server's CPU utilization and improve overall system performance
Plug and play   Easy installation and configuration

Document Exchange +/-

Document Exchange Reduces costs and delivers rapid ROI

Passport Document Exchange reduces costs and delivers rapid return on investment by enabling graphical signatures and multiple levels of authorisation to be applied to imaged documents via clear and intuitive user interfaces, the component improves staff productivity by delivering documents to the users who need them at their work stations.

Furthermore, the component reduces paper by presenting documents electronically, across your organisation, reduces storage demands, improves retrieval times and improves accuracy through exacting and detailed audit trail, which forces the input of key information, manages approvals, and defines how a document moves through a business process.

Document Exchange improves customer service

Document Exchange provides a versatile and robust communications for your customers and prospects. Additionally, a range of communications and system interfaces as well as a flexible architecture to create an unlimited number of secure workflows. This component is a streamlined and efficiently-managed inbound, outbound and internal communications system, with structured processing for different types of messages and documents.

Document Exchange increases security and ensures compliance

Passport Document Exchange addresses security and compliance concerns by providing high levels of document security; only authorised users can access specific documents; permissions-based rules limit the functions users can perform; and documents cannot be deleted on an ad-hoc basis.

This system component encompasses robust audit trails as a document enters the system and maintained throughout the workflow and into archive, recording user and system actions, the workflows force compliance, with demands for input of key information as well as defining how a document will move around the business process.

Ease of deployment

Passport 4000 Document Exchange enables you to create workflows simply by performing familiar drag-and-drop operations. Features include, ease construction; a graphical workflow designer gives flexibility; workflows can be constructed quickly and efficiently.

Document Exchange enterprise configuration

Passport 4000 Document Exchange, ensures distribution processing; with the appropriate underlying network infrastructure, workflows can encompass more than one geographical region. The system component has been designed to enable resilient configurations. Hot standby by cluster components allow strong disaster-recovery systems which can be deployed across your wide area network.

Download the Passport 4000 Document Exchange white paper – click here

Email integration +/-

Passport 4000 enables your staff to use their familiar email interface – such as Microsoft Outlook or Lotus Notes – to send and receive faxes directly into their desktop. By using fax in exactly the same way as they would use email, this ensures fast and easy take-up, and minimises training.

The document conversion process enables users to create faxes in exactly the same way as they create an email message. They simply address the email to one or more fax destinations, enter the message text, attach any relevant documents – and send.

Passport 4000 also offers the option to send and receive SMS and telex messages in the same way, greatly improving productivity.

Fax over Internet Protocol (FoIP) +/-

Fax over Internet Protocol (FoIP) has significant benefits, both financial and operational, that can be realised. As with many of the new technologies being introduced to the market today, FoIP has the potential to deliver significant competitive advantages.

Lane’s Passport 4000 Fax over IP (FoIP) solution leverages field-proven Dialogic® Brooktrout® fax technology to deliver high performance, reliability, and scalability. Brooktrout® SR140 Fax Software performs well in virtual environments and has been tested running multiple SR140 channels simultaneously on separate

VMs on a single host server. This enables hosting of multiple fax services or hosting fax and voice services on a single physical server.

Download the Lane FoIP white paper – click here

FOIP Virtual Tour – click here

Host connectivity +/-

Lane delivers exactly the system you need. Our in-house team has the expertise to customise, configure and install the system that is right for your business. In particular, we work with you directly to ensure your Passport 4000 solution meets your exact requirements.

Passport 4000 offers a range of interface options to enable connectivity with existing in-house systems and applications. We have proven interfaces for standard protocols such as FTP, IP, SMTP and WebSphere MQ, as well as for most existing back office systems and applications.

And if an interface is not covered by our extensive library, our team of in-house messaging server specialists can develop a custom interface.

Passport 4000 also includes Message Objects, an open application programme interface (API). This enables your in-house developers to integrate it into you own systems and applications. Message Objects is supplied as standard and allows you to create, manage and retrieve messages. It can be used in C++, Visual Basic, VB Script and .Net applications as well as Active Server Pages.

Integration +/-

Lane has developed the Passport 4000 messaging server to ensure easy integration with existing IT and telecoms infrastructures.

By creating customised solutions for our customers, our development team can work with you to ensure your Passport 4000 links seamlessly with legacy host system as well as the latest IP networks. We can message-enable back-office and desktop applications using industry standard components such as SMTP and WebSphere MQ. Passport 4000 now supports Windows® Server 2008 R2.

Multi-Functional Peripherals (MFPs) +/-

Multi-functional peripherals (MFPs) have increased significantly in popularity during recent years. They offer a number of advantages: they combine printing, scanning, copying and fax functions in one machine and have significant cost and space savings.

But they often remain separate from a company’s communications network, making it far harder to implement all-embracing automated document management and workflow systems. The isolation of the MFP restricts the ability to fulfil compliance requirements for regulations such as Sarbanes-Oxley and HIPAA, and also prevents the implementation of a consolidated communications infrastructure.

Passport 4000 enables MFPs to be integrated into the communications infrastructure, providing central archiving, monitoring and logging of all incoming and outgoing messages. This automatically meets all internal and legal requirements for logging and auditing document transmission.

Passport 4000 allows companies to realise the full potential of MFPs. Benefits include reducing hardware and maintenance costs, improved productivity and customer relations through integrating with ERP, CRM and document management systems.

With the above in mind, the system meets compliance requirements for both internal management and legal obligations, including full integration with the communications infrastructure and allows the implementation of Fax over IP solutions.

Passport 4000 interfaces directly with most MFP devices including those from HP, Xerox and Ricoh.

Personal Communications Centre +/-

The Lane Passport 4000 Personal Communications Centre (PCC) is a powerful client application which provides a flexible and user-friendly alternative to traditional email interfaces. It can be used to prepare, send, track and receive messages direct from your desktop.

PCC communicates directly with Passport 4000, avoiding any email latencies, storage problems and audit compliance issues. Furthermore the application is able to;

  • Create messages containing both text and attachments and addressed to multiple destinations. Options include priority settings, delayed despatch and user-selectable coversheet.
  • Track, resubmit, re-route or cancel messages. You can retrieve messages historically or query the system audit trail on a personal or departmental basis.
  • Set up automatic approval systems, with the option to prevent designated approvers from approving their own messages. You can create and append reasons for rejecting a message.
  • Based on .Net framework and runs on Microsoft Windows.
  • Sits in Windows system tray and notifies the user if a new message is received and when final delivery has taken place.

Routing +/-

Passport 4000 offers seamless integration of messages into an efficient communications system. It enables intelligent and automatic delivery of information to and from users, workgroups or workflows, whether they are inside or outside your organisation, without user intervention.

Delivery rules can be simple: for example, delivering incoming messages to a single email address or linking incoming fax numbers to specific email addresses. In addition, routing can involve the automatic capture of data from incoming faxes and then route them to a destination based on that data. Passport 4000 uses a variety of technologies to achieve this, including OCR, mark reading, keyword look-up, and barcode reading.

SecurePort +/-

SecurePort communicates secure messaging and helps the healthcare industry meet existing and emerging regulatory frameworks whilst improving the trust between customer and partner. Passport 4000 encompasses Interoperability Toolkit (ITK) standards, accredited by the Department of Health, and fully meets the Health Insurance Portability and Accountability Act (HIPAA), security rulings.

UK Department of Health ITK Accredited +/-

ITK Accreditation Certificate

HIPAA +/-

HE HIPAA SECURITY RULE

Transmission Security: A covered entity must implement technical security measures that guard against unauthorized access to e-PHI that is being transmitted over an electronic network.

Since the introduction of the Health Insurance Portability and Accountability Act (HIPAA) in 1996 and the more recent Health Information Technology for Economic and Clinical Health Act (HITECH) in 2009, healthcare providers are under ever increasing pressure to ensure the security of Protected Health Information (PHI). This security not only relates to PHI stored within the organisation but also to when it is electronically (e-PHI) transmitted outside of the organisation to other entities.

Encryption +/-

Encryption - PKI security

For maximum security the encryption option is recommended. The document is attached to an email which is then encrypted using the recipient’s public key. The public key which is part of a trusted digital certificate is provided by the recipient and stored securely in the passport 4000 store. The encrypted email is then sent to the recipients designated email address. On receiving the email it can only be opened if the recipient is the owner of the corresponding private key that belongs to the same trusted digital certificate.

Password Protected Email

A password-protected compressed "ZIP" Email Message file attachment is created which contains the message body and all document attachments. The password is provided by the recipient and stored securely in the passport 4000 store. This password protected email message is then attached to the main email creating a message within a message and sent to the recipients designated email address. On receiving the email the main message can be opened but the password must be entered before the attached email message together with its contents can be viewed. For extra security it is recommended that strong password techniques are used when choosing a suitable password.

Password Protected Folder

A password-protected compressed "ZIP" folder attachment is created which contains the message body and all document attachments. The password is provided by the recipient and stored securely in the passport 4000 store. This password protected folder is then attached to an email and sent to the recipients designated email address. On receiving the email it can be opened but the password must be entered before the contents of the folder can be viewed. For extra security it is recommended that strong password techniques are used when choosing a suitable password.

SMS Integration +/-

SMS messages are becoming the preferred method of communication worldwide for short messaging, they are delivered quickly and reliably, to wherever the recipient may be. We have recognised that an increasing number of organisations are now finding new and diverse ways of using this fast and efficient form of communication over single network architecture. With this in mind, we have incorporated SMS messaging into our Passport 4000 systems.

Passport 4000 uses robust modems to gain direct access to the GSM network, providing a reliable and cost-effective SMS solution. This can then be used to send short messages such as automated information updates and appointment reminders. SMS system alerts could also be configured to keep key employees informed of system status or failures. On-demand services can be set up to allow remote retrieval of information from your network via SMS.

Stream +/-

Stream is an ITK accredited web-enabled software product for creating, automating and transmitting documents. It is a workflow product that enables the assembly of letters as e-documents, within the Healthcare environment.

The product encompasses the following benefits to name a few;

  • Collection of patient details, appointments, relevant to Healthcare professional by direct application programming interface (API), to the Healthcare EMR system, or via manual entry
  • The ability to encompass provisions that allow the Healthcare professional to dictate patient details, directly into the workflow, without the use of analogue tape devices
  • Efficiency applications to enable secretaries to listen to dictated voice analogues and then transcribe letters, or notes accordingly
  • Assembly of framed letters pertinent to data retrieved, and after Healthcare professional approval, transmission of pertinent documents

Virtualization +/-

Virtualization is the process of consolidating multiple physical computers onto a single traditional hardware server using virtualization software products such as VMware and Microsoft Hyper-V. The software partitions the physical server into separate, secure virtual machines that each run independently of one another with distinct operating systems and applications on each virtual machine, each with their own processors, memory, networking storage and BIOS. Consolidation of multiple servers into one utilises far more of the available hardware capacity than the traditional approach of running one application per server.

Benefits of virtualization include:

  • Significantly reduced infrastructure costs as fewer physical servers are required meaning less hardware, less maintenance, less energy usage and lower administration costs.
  • Improved operational flexibility as virtualization allows server and storage resources to be set up or re-purposed as required to meet changing business needs. Disaster recovery is also much easier to manage in a virtualized environment.
  • Greener IT – reduced overall energy use and space requirements lower the organisation’s carbon footprint.
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